Help



You can easily create your profile directly via the app by submitting your email address, choosing a password, and by completing the sign-up process.
Our main goal as Customer Care is to make sure you receive all the help you need from the moment you show interest in our website, and throughout your experience when you choose to register. Our team will be here to fully support you!
Flirthubb is aimed at discerning, sophisticated and successful singles around the world. Our members have high expectations and want the same success in their personal lives as they have in other areas of their lives. Our service supports people who wish to find a long-term relationship with a partner who truly compliments them. With our scientifically based matchmaking method, we are positioned to best enable our members to achieve success and happiness in their relationships.
To add a photo to your profile, just log into your account and click on “Profile” at the top of the page. Click on “Upload a photo”. Here you will have the opportunity to upload up to 24 photos to your profile.
When your profile has multiple photos, you can choose which one to use as your primary profile photo by hovering your cursor over your preferred photo. A pin will appear which has “Profile Photo” next to it. Click here to select the photo as your main profile photo.
Please note, the pin will not appear if the photo has not been approved as a main profile photo. However, if the photo is accepted as a secondary photo, it will be visible to your matches in your photo album. By secondary photo we are referring to those photos that feature you with another person, is taken from a distance, or features a landscape, pet or anything else that is special to you. Only those photos where only you are visible (for example, a close-up of your face) will be accepted as a main profile photo.
A little tip: the more photos you have, the more interesting your profile will appear! Of course, this is completely optional.
2) Transferring photos from Facebook
If you would like to add photos from your Facebook account, click on the blue “f-Connect” button.
Facebook’s login page will open in a new window. Once logged in, click "OK" to grant Flirthubb access to your Facebook profile and photos. Now you can see all your photos and albums. Select the photos you wish to import and click “Save”.
You have the option to edit or delete existing photos from your Flirthubb profile at any time. In order to edit a photo: Click on “Profile” at the top of the page Click on “Upload a photo” Hover your mouse over the photo you wish to edit Click "edit" (the pencil symbol which appears) Modify the photo (e.g. re-size, rotate or add a title) Click "save" The changes you make to your profile will be submitted to our Validation Team and should be validated within 24 hours.
Choose a photo that you think captures you well. For example, choose a photo where you are doing something you like and where you are clearly visible. Consider using a profile photo which includes only you - these are generally better. But you can, of course, add additional photos beyond that of your primary profile photo. Here are the characteristics of an acceptable profile photo: it is a photo (and not a drawing, for instance) your face is alone, clearly visible and can be clearly identified the quality has to be good (not blurred or pixelated, for example) it should be the right way round; for example, not at a 90-degree angle the photo must be shot in good light.
If you don't see your photo, it’s probably due to one of the following reasons: · Our Customer Care team has not yet approved the photo. This may take up to 48 hours. · If we can't approve your uploaded photo, we will notify you by email.
If you've forgotten your password, you can request a new one on the login page. Click on “forgotten my password” You will be redirected to a page where you have to enter your registered email address (the one connected to your Flirthubb account). Request a password renewal e-mail. An email will be sent to your registered email address shortly after. The email will contain a link which says Click on this link. This will redirect you back to the Flirthubb website. You will be asked to enter a new password of your choosing, and be prompted to re-enter the password once again below. Once you have done so, click on "Change password". If successful, you will receive an e-mail notification. You should now be able to log into your Flirthubb account with your new password. The link can only be used once and will be active for 24 hours only. Please ensure that the email address you entered is correct, and that you are on the correct Flirthubb platform. If you are still experiencing difficulties, please find our contact form below.
To change personal information such as your password or email address, just login to your account, and click on the cogwheel (my profile). This page will show you your account information and allow you to amend any personal details, such as your registered email address, password or address. Click on the "Edit" next to the field you wish to change. Then submit your new information and click "Save".
If you requested a new password via the Flirthubb login page, but it has not arrived in your registered email account, there are a few possible explanations: Please check the spam/junk folder of your email account. Perhaps the email was sent there. If you are using a Gmail account, the password email may be sent to the "Social" or "Promotions" tab, and not your Primary inbox: Perhaps you unsubscribed from our emails? This may mean that you no longer receive any emails from us, including new password emails. Please contact Customer Care so that they can check if your email address has been blocked.
Here are a few tips to solve these issues: First check that you are trying to login to the right website. We have multiple websites, depending on the country you live in, so check the URL (the bar in your browser where you see the website's address) to make sure you have selected the correct domain (.com). If you think you may be on the incorrect platform, you can also make sure you have selected your country's website by clicking on the flag next to "Member Login". A drop-down menu will appear in which you can select the website you are registered on. Check that you are using the correct password. If it does not work, you can always request a new one. There might be a typo in your email address (you typed a "q" instead of an "a" for example) making it impossible to login. Check if you receive any email following your registration. If not, please get in contact with our Customer Care team via the link below. To enjoy the full experience of our website, please use the newest version of your web browser. For example, we recommend using Mozilla Firefox or Google Chrome, as opposed to Internet Explorer. Your web browser temporarily stores data to help your favorite websites faster. This data needs to be deleted on a regular basis for optimum performance.
You can use all the most popular web browsers with Flirthubb, including Mozilla Firefox, Google Chrome, Internet Explorer (7+), Safari and Opera. Internet Explorer 6 is no longer supported as it is now considered an outdated web browser and can therefore no longer guarantee modern Internet standards. Remember to update your browser periodically. Only with the most current version are you assured the highest level of security. Please note: Internet Explorer is not 100% compatible with our website. We therefore recommend the use of Firefox or Chrome.
Internet Explorer 6 is no longer supported by Flirthubb. Flirthubb strives to guarantee its members the highest level of functionality, speed, and ease of use. For this reason, we decided to no longer support Internet Explorer 6 as its lack of support for modern web standards leads to deterioration in the quality and functionality of our website. Microsoft has also ceased support for Internet Explorer 6, and has instead provided Internet Explorer 7 and 8 as an alternative. However, Internet Explorer in its newest form still has incompatibility issues with our web site. We therefore highly recommend using Mozilla Firefox, or Google Chrome, for the most efficient and smooth experience of Flirthubb.
For optimum use of Flirthubb, and to ensure an enjoyable, error-free experience, it is important to keep your internet browser updated. All browsers are updated at regular intervals. These updates usually consist of upgraded technical features, enhanced security and improved usability, amongst other features. You can download and install the newest version directly from your current browser. These updates are usually available for free and the process is fairly speedy. The installation process may vary for each individual browser service, for example, Mozilla Firefox, Google Chrome, Internet Explorer (7+), Safari and Opera. If you are experiencing issues displaying our website properly, you may also need to check if JavaScript is enabled in your browser. Please note: Internet Explorer is not 100% compatible with our website. We therefore recommend the use of Firefox or Chrome.
Cookies are small text files that your browser receives from a website and temporarily stores. Cookies make it possible to customise the website to your individual needs by saving changes you make on certain pages. The following links explain how to enable cookies on your browser: The instructions for each web browser can differ, so you may wish to visit the help page of your particular browser, or visit the links below: Mozilla Firefox: Enable and disable cookies that websites use to track your preferences Google Chrome: Manage your cookies and site data Internet explorer: Block, enable, or allow cookies Safari: Manage cookies and website data Opera: Security and Privacy in Opera; Referrals, redirections, and cookies Please note: Internet Explorer is not 100% compatible with our website. We therefore recommend the use of Firefox or Chrome.
Cookies temporarily store information from websites which allow you to save passwords and website settings, for example. Due to regular updates to the Flirthubb website, we recommend deleting the cookies in your Internet Browser on a regular basis. The instructions for each web browser can differ, so you may wish to visit the help page of your particular browser, or visit the links below: Mozilla Firefox: Delete cookies to remove the information websites have stored on your computer Google Chrome: Manage your cookies and site data Internet Explorer: Block, enable, or allow cookies Safari: Manage cookies and website data Opera: Security and Privacy in Opera; Referrals, redirections, and cookies Please note: Internet Explorer is not 100% compatible with our website. We therefore recommend the use of Firefox or Chrome.
The web browser cache temporarily stores data on your hard drive. When you visit a web page, the internet browser temporarily downloads information from the web site to the cache. When you revisit the website, instead of downloading all the information again (for example, images), it retrieves the information from the cache, allowing the website to load quicker. However, most websites are frequently updated which means that the information in the cache can become outdated. The cache only saves the information it received on a previous visit, and if the webpage has changed, the information in the cache will not display the web page and its data properly. We therefore recommend emptying the cache in your web browser on a regular basis, as Flirthubb is constantly improving and updating the content, design and functionality of its website. Please find below links to the help pages of the following browsers: Mozilla Firefox Google Chrome Internet Explorer Opera